Comments on: Here Comes The Flood (Updated) http://www.apathysketchpad.com/blog/2007/03/06/here-comes-the-flood/ Floccinaucinihilipilificating antidisestablishmentarianism since 2001. Thu, 04 Dec 2008 04:54:07 +0000 http://wordpress.org/?v=2.5.1 By: Andrew http://www.apathysketchpad.com/blog/2007/03/06/here-comes-the-flood/#comment-677 Andrew Wed, 07 Mar 2007 12:24:13 +0000 http://www.apathysketchpad.com/blog/2007/02/28/here-comes-the-flood/#comment-677 I did send them this email in reply: <blockquote>Thankyou for that. Being honest, I would be happier to receive a refund because you understood my complaint and agreed that I deserve one, than to receive a refund almost to make me go away, but I have no particular wish to explain the whole thing again, so unless you ask me to I'm prepared to let it go. However I feel it only fair to tell you that I shall not be relying on the National Express to make important journeys in the future, because while you have just about resolved this particular instance, you have done less than nothing to assure me that this or similar problems won't reoccur. Andrew</blockquote> If they <i>want</i> to improve their customer service, get my custom back, and have this blog page (which they clearly know about) changed from a story of how they <i>don't</i> listen to their customers to one about how they <i>do</i> then I am more than happy to help them do that. If they <i>don't</i> want to, then I'm equally happy to leave this page exactly as it is and let everyone who cares to listen know how crappy their service is and how little they actually care about their customers (as much as they like to tell us they do). It's their call. Besides which I haven't actually got my money back yet. Until that happens I'd rather not aggravate them any more than I have to. I did send them this email in reply:

Thankyou for that.

Being honest, I would be happier to receive a refund because you understood my complaint and agreed that I deserve one, than to receive a refund almost to make me go away, but I have no particular wish to explain the whole thing again, so unless you ask me to I’m prepared to let it go.

However I feel it only fair to tell you that I shall not be relying on the National Express to make important journeys in the future, because while you have just about resolved this particular instance, you have done less than nothing to assure me that this or similar problems won’t reoccur.

Andrew

If they want to improve their customer service, get my custom back, and have this blog page (which they clearly know about) changed from a story of how they don’t listen to their customers to one about how they do then I am more than happy to help them do that.

If they don’t want to, then I’m equally happy to leave this page exactly as it is and let everyone who cares to listen know how crappy their service is and how little they actually care about their customers (as much as they like to tell us they do).

It’s their call.

Besides which I haven’t actually got my money back yet. Until that happens I’d rather not aggravate them any more than I have to.

]]> By: Mark http://www.apathysketchpad.com/blog/2007/03/06/here-comes-the-flood/#comment-676 Mark Wed, 07 Mar 2007 10:58:25 +0000 http://www.apathysketchpad.com/blog/2007/02/28/here-comes-the-flood/#comment-676 Really, I think to show that you're not just pettily snatching at the pennies you ought to keep badgering them until they admit that they were wrong. Really, I think to show that you’re not just pettily snatching at the pennies you ought to keep badgering them until they admit that they were wrong.

]]>